Terms and conditions

1. Area of application
For all contracts with the Baeck GmbH & Co. KG with consumers (ยง 13 BGB), which are processed in our online shop, our General terms and conditions (GTC or Terms) apply. Consumers are all natural persons, who close a contract for any purpose that cannot be seen as business or self-employed activity.

2. Contract partners, customer service
The purchase contract is concluded between the customer and Baeck GmbH & Co. KG, whose legal information can be found on the corresponding page. Our customer service is available for questions and claims via phone: +49-(0)40-521 706-42.

3. Conclusion of contract
The presentation of products in the online shop does not represent a binding offer, but a non-binding online catalogue. By clicking the button 'Purchase' you submit an order of the selected merchandise liable to pay. The confirmation of the order reception will be generated automatically as soon as the order was submitted and sent via e-mail. It does not represent a confirmation of order acceptance. The order can be accepted by us by sending a seperate confirmation of order acceptance e-mail or by shipping the merchandise within 5 days.

4. Price and Delivery costs
All prices include value added tax but exclude delivery costs. Shipping costs can be looked up on the corresponding page.

5. Right of withdrawal

Right of withdrawal for goods

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Baeck GmbH & Co. KG, Langenharmer Weg 223-225, D-22844 Norderstedt, Germany, Fax: +49-(0) 40-521 706-36, E-Mail: info@tyent-europe.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal for goods

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


In the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygienic reasons, the right to cancel ceases if the goods become un-sealed after delivery.



Right of withdrawal for digital content

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Baeck GmbH & Co. KG, Langenharmer Weg 223-225, D-22844 Norderstedt, Germany, Fax: +49-(0) 40-521 706-36, E-Mail: info@tyent-europe.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal for digital content

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.



Model cancellation form

(complete and return this form only if you wish to withdraw from the contract)

To the
Baeck GmbH & Co. KG, Langenharmer Weg 223-225, D-22844 Norderstedt, Germany
Fax: +49-(0) 40-521 706-36, E-Mail: info@tyent-europe.com:

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

-------------------------------------
(*) Delete as appropriate.


6. Defects liability
If delivered articles show obvious material or manufacturing defects, which include transportation damage, please communicate them immediately to Baeck GmbH & Co. KG or the delivery agent, though failing to do so has no negative consequences for your claim guaranteed by law. For all defects occurring within the warranty period you may claim supplementary performance, elimination of defects (or, if not possible, substitution) or - if the legal requirements are met - price reduction, withdrawal from purchasing contract or compensation for loss suffered.

7. Reservation of proprietary rights
Until ordered merchandise is fully paid for, it remains property of Baeck GmbH & Co. KG.

8. Storage of wording of the contract
The wording of the contract which is closed with acceptance of your order will not be stored on file and order information cannot be retrieved once the order was sent online. But you may print the order information before you send it.

9. Contractual language
The contractual language shall be English as far as this website's translation is provided, otherwise the contractual language shall be German.

10. Alternative Dispute Resolution in accordance with Article 14, Section 1 ODR-VO
The European Commission is providing a platform for online dispute resolution (OS): http://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute settlement procedure before a non-fulfillment office.